Return and Refund.

How do I return my product?

You can return an order by clicking Return on the My Orders page.

 * We accept returns within 7 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.

* At the time of inspection if we found that product is damaged or any stain on it by your end we will not accept the product.

 * We do not accept returns for boxer shorts due to hygiene concerns.

We will arrange a pick-up within 2-3 days of your request.

 There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

Do you charge for return orders?

Yes we do charge ₹50 for return order if you want our delivery boy to pick the product from your place. Else, if you delivered our product at our warehouse no charges will be applied.

How will I get my refund ?

Once the order has been picked up, the refund will be initiated to your Basskya wallet within 2 working days from the date your order is picked, subject to your returns passing the quality check.

 Refund will reflect as per below-mentioned timelines:

  • Once your returned request is accepted and inspection is done immediately you Basskya wallet will be credited. (You can use Basskya wallet money in your next order)
     
  • If you want bank transfer 10% charges will be deduct from your account.
     
  • Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.
How do I self-ship my order?

You can self-ship your product through any courier service, preferably Speed-Post, to the address below. Please go to My Orders page and initiate return on the order page to get more details.

       Important Note:

  1. Please mention in bold the order ID of each of the shipments in the return package on the cover.
     
  2. Please write the phrase ‘SELF SHIP’ on the cover of the package.
     
I wish to exchange my product.

We do not have an exchange policy. Please place a return request by clicking on the return button available next to the order id number in the My Order section.

I am unable to see a return button on the My Orders page.

If your order has just been delivered, please allow 12-24 hours post delivery for the tracking to get updated. Once the tracking is updated, the return button will be visible on the order page.

 * We accept returns within 7 days of order delivery.

 Please note we don’t accept returns for the following cases:

  • Products where there might be hygiene concerns, you can find the list of such product categories like shorts, mask
  •   In case if we found any stains or damage on the product at the time of  return we will not give you refund
  •  Products sold in a flash sale.
I placed a return request. When will my product be picked up?

Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product the packaging is intact the way it was delivered. If it has been longer, please reach out to us at support@basskya.com.

How do I self-ship my order?

You can self-ship your product through any courier service, preferably Speed-Post, to the address below. Please go to My Orders page and initiate return on the order page to get more details.

 Important Note:

  •  Please mention in bold the order ID of each of the shipments in the return package on the cover.
     
  • Please write the phrase ‘SELF SHIP’ on the cover of the package.
My product has been picked up, but I have not been refunded yet.

Once the order has been picked up, the refund will be processed to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines:

  • Once your returned request is accepted and inspection is done immediately you Basskya wallet will be credited. (You can use Basskya wallet money in your next order)
     
  • If you want bank transfer 10% charges will be deduct from your account.
     
  • Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.
     
  • If it has been longer, please reach out to us at support@basskya.com