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You have questions, we have answers. Check out what you need to know below before you order anything from our online store. If you have any questions, please contact us on support@basskya.com or on our contact form and we will get back to you as soon as possible. “Enjoy the Heaven of Plain T-shirts.”
How do I place Order?
Follow these steps to quickly place the order:
- At Home Page (www.basskya.com) or Top Left corner {for pc} and top right corner {for mobile} you can explore the Categories. Select your favorite category and start adding the products in the cart with a single click.
- After adding products, Click on “My Cart” and proceed to Checkout.
- You can Checkout by Creating an Account/Sign-in or via Guest User (Fill in Correct Shipping Details for Accurate Tracking of your order).
- Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order.
- You will receive the Confirmation Email once the order is successfully placed.
How will I get confirmation that my order is placed successfully?
We’ll send an email with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via email.
How do I return or replace my order?
To replace or return the order- Go to my account > My orders > Select return/ replace order > Fill the details > and you are done.
I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened to my money?
Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days.
What to do if I forgot my password?
Go to the “Log In” button then click on the ‘Forgot Password’ option and you can reset the password with the link sent on your registered email id.
Do you accept bulk orders?
Yes, we do accept bulk orders.
I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?
Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also intact so that a product can be replaced if your loved one faces any issues.
Is there any trial then purchase option available?
There is no trial and buy option available. However, in order to assist you in picking the right size, we have a size chart with body measurements featured on our product pages. For any queries please write to us at support@basskya.com.
